Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
Do you offer international shipping?
Yes, Malak Jewelers ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for fine jewelry?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process to ensure all our diamonds are conflict-free.
Do you provide jewelry appraisals for insurance purposes?
Yes, we provide a complimentary professional appraisal with every purchase over $1,000. We also offer independent appraisal services for your personal collection.
Can I customize an existing design or create a bespoke piece?
We specialize in custom design. You can work directly with our master jewelers to modify an existing style or create a one-of-a-kind piece from scratch.
How should I care for and clean my Malak Jewelers pieces?
We recommend professional cleaning every six months. At home, you can use a soft brush and mild soapy water for most gemstones, but avoid harsh chemicals.